Privacy Policy

The purpose of this policy is to inform individuals about the different data processing activities carried out by this organization through the website that may affect their personal data in accordance with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights, and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.

1.Identification and contact details of the data controller

The organization CONTENT TRIP SOLUTIONS SL, with registered address at C/ ANTONIO MAURA 10, FLOOR 4 (28014 MADRID) MADRID, with Tax Identification Number (N.I.F.) B86591229, contact phone: 917558540, and email hello@smartvel.com.

2.Purposes of the processing of your personal data

Users/visitors of the data controller’s website
We will process the personal data provided through our web forms for the following purposes:
• Addressing requests, complaints, and incidents communicated through our contact channels integrated on the website.
• Understanding the user’s behavior on the website in order to detect possible cyber attacks on our website.
• Compliance with the applicable legal obligations that directly regulate our activity.
• To protect and exercise our rights or respond to claims of any kind.
• If applicable, sending commercial communications related to the goods or services that constitute our activity, and/or news or newsletters related to our sector.

3.Legal basis for data processing

Users/visitors of the data controller’s website
• Consent given by you for the processing of your data for the mentioned purposes. The refusal to provide your personal data will make it impossible to process your data for the mentioned purposes.
• Compliance with the legal obligations that apply to us. In this case, the data subject cannot refuse the processing of personal data.
• Our legitimate interest in protecting our image, business, and reputation by preventing attacks on our website. In this case, the data subject cannot refuse the processing of personal data, although they may exercise, if applicable, the rights recognized in the eighth section of this policy.

4.Data retention periods & criteria

The personal data provided will be kept for as long as necessary to fulfill the purposes for which they were initially collected. Once the data is no longer necessary for the specific processing, it will be securely blocked and, if applicable, made available to competent Public Administrations and Bodies, Courts and Tribunals, or the Public Prosecutor’s Office, during the statutory limitation periods for any actions that may arise from the relationship with the client and/or the legally established retention periods.

5.Automated decisions and profiling

The website does not make automated decisions or carry out profiling activities.

6.Recipients

During the period of personal data processing, the organization may disclose your data to the following recipients:
• Courts and Tribunals.
• State Security Forces and Bodies.
• Other competent public authorities or bodies, when the data controller is legally obliged to provide personal data.

7.International data transfers

The organization does not carry out any international data transfers.

8.Rights

Interested parties have the right to exercise, at any time and free of charge, their rights of access, rectification, erasure, and restriction of processing, as well as to object to the processing, request the portability of their data (where technically feasible), or withdraw their consent. They also have the right not to be subject to a decision based solely on automated processing, including profiling.
To exercise these rights, individuals may use the forms provided by the organization or send a written request to the postal address or email address provided above. However, they may be asked to provide their ID card or any equivalent document to verify their identity if it cannot be verified by other less intrusive means.
If individuals believe that their rights regarding the protection of their personal data have been violated, especially if they have not obtained satisfaction when exercising their rights, they have the right to lodge a complaint with the competent Data Protection Authority (Spanish Data Protection Agency) through its website: www.agpd.es.
In compliance with Article 21 of Law 34/2002 on Information Society Services and Electronic Commerce, if individuals do not wish to receive further information about our services, they can unsubscribe by sending an email to the address hello@smartvel.com, with the subject line “UNSUBSCRIBE.”

9.Data accuracy

The data subject guarantees that the provided data is true, accurate, complete, and up to date. They undertake to inform the organization of any changes to the provided data through the channels specified in section one of this policy. The data subject will be responsible for any direct or indirect damage or loss that may be caused as a result of non-compliance with this obligation.
In the event that the user provides third-party data, they declare that they have the consent of the individuals concerned and undertake to provide them with the information contained in this clause, releasing the organization from any liability arising from non-compliance with this obligation.

10.Social Media

Social media platforms are part of the daily lives of many Internet users, and the Organization has created various profiles on some of these platforms.
All users who visit our website have the opportunity to join our social media networks or groups.
However, you should be aware that unless we directly request your data (e.g., through marketing actions, contests, promotions, or any other valid means), your data will belong to the corresponding social media platform. Therefore, we recommend that you carefully read their terms of use and privacy policies, and ensure that you configure your preferences regarding data processing.

11.Modifications / Updates

This privacy policy may be modified/updated based on legal requirements or to adapt the policy to instructions issued by the Spanish Data Protection Agency or changes to our website.
For this reason, we advise users to periodically review our privacy policy.

If you have any questions about this policy, you can contact CONTENT TRIP SOLUTIONS SL through the following email address: hello@smartvel.com