Cookies Policy

For what purposes is your information used and who uses it?

This Website uses third-party cookies to personalize content and ads, provide social media features, analyze traffic, generate statistical information, and analyze your browsing habits. This allows us to personalize the content we offer and show you advertising related to your preferences. Additionally, we share information with our partners in social media, advertising, and web analytics, who may use the collected information and combine it with other information provided by you. Please note that these third parties may have their own cookies.

1. Use of cookies. What are cookies?

Cookies are files that are downloaded to your computer, smartphone, or tablet when you access certain websites. The use of cookies provides numerous advantages in the provision of Information Society services, as it:
(a) Facilitates user navigation on the Website;
(b) Allows users to access the various services offered on the Website;
(c) Saves users from having to reconfigure general predefined features each time they access the Website;
(d) Improves the functioning and services provided through the Website by analyzing the information obtained from the installed cookies;
(e) Enables a Website, among other things, to store and retrieve information about a user’s browsing habits or their device, and depending on the information they contain and how the device is used, they can be used to recognize the user.
Most browsers accept cookies as default and, regardless of them, allow or block temporary or stored cookies in the security settings.
Please note that in order to use and have a better browsing experience, it is necessary to have cookies enabled, especially technical cookies that are necessary to identify you as a registered user each time you access this website.
If you do not want to receive cookies, please configure your internet browser to delete them from your computer’s hard drive, block them, or notify you if they are being installed.

2. What type of cookies does this website use?

Following the guidelines of the Spanish Data Protection Agency, we proceed to detail the use of cookies on this website in order to provide you with as much information as possible.
Third-Party Cookies: These are cookies sent to the user’s terminal equipment from a device or domain managed by the website’s editor and from which the requested service is provided.
Below is the list of cookies we use:
Google Analytic Cookies: _ga, _gat, _gid
• Type: Analytical cookies
• Purpose: These cookies are used to analyze the user’s browsing experience and allow us to improve our website to meet their needs. They typically remain in the user’s browser until the cookies are cleared or the defined time for deletion has passed.
• More information: https://support.google.com/analytics/answer/6004245?hl=en
• Duration: _ga: 2 years; _gat: session duration; _gid: 1 day.
Hubspot Cookies: __hstc, hubspotutk, __hssc, __hssrc
• Type: Analytical cookies
• Purpose: These cookies track a visitor’s identity, their sessions, and determine if they have restarted their browser.
• More information: https://knowledge.hubspot.com/es/account/hubspot-cookie-security-and-privacy
• Duration: __hstc: 6 months; hubspotutk: 6 months; __hssc: 30 minutes; __hssrc: session duration.

3. Consent

Regarding the use of cookies on this website, the user authorizes and consents to their use as follows:
When the user accesses any page of the website, they will see a notice indicating that the CONTENT TRIP SOLUTIONS SL website uses cookies. The user can accept or reject the use of cookies through their browser settings. By clicking “Accept,” you agree to the use of third-party cookies. The configuration/privacy panel allows you to accept cookies by type.

4. Data retention periods or criteria

The personal data provided will be retained for as long as necessary to fulfill the purposes for which they were initially collected.
Once the data is no longer necessary for the relevant processing, it will be properly blocked and, if necessary, made available to the competent Public Administrations and Authorities, Courts, or the Public Prosecutor’s Office, for the duration of the statutory limitation periods for any actions that may arise from the relationship maintained with the customer and/or the legally prescribed retention periods.

5. How to block, revoke, or delete installed cookies

You can allow, block, revoke, or delete cookies installed on your device by configuring your browser options. You can find information on how to do this for the most common browsers in the following links:
Explorer: https://support.microsoft.com/es-es/kb/278835
Microsoft Edge: https://privacy.microsoft.com/es-es/windows-10-microsoft-edge-and-privacy
Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
Firefox: http://support.mozilla.org/es/kb/Borrar%20cookies
Safari: http://support.apple.com/kb/ph5042
Opera: https://help.opera.com/en/latest/web-preferences/#cookies
However, please note that disabling some cookies may prevent or hinder navigation or the provision of services offered on the website.
To revoke initially accepted cookies, you must click on the “revoke cookies” button.

6. Recipients of the information

The companies listed in the Configuration Panel will have access to the information obtained through the website’s cookies. In the Configuration Panel, you can also see the purposes for which they use the information and their respective privacy policies.
We also inform you that some of our providers and collaborating companies may transfer data to third countries. You can find information about transfers to third countries that they may make in their respective privacy policies, accessible through the links provided in the Configuration Panel.

7. Modifications / Updates

This cookie policy may be modified or updated based on established legal requirements or to adapt to instructions issued by the Spanish Data Protection Agency or changes on our website. For this reason, we advise users to periodically visit our cookie policy.
If you have any questions about this cookie policy, you can contact CONTENT TRIP SOLUTIONS SL via the following email: hello@smartvel.com
For more information about the processing of your personal data through the use of cookies, you can refer to the Privacy Policy.

Information security policy

CONTENT TRIP SOLUTIONS SL (hereinafter referred to as SMARTVEL) has safeguarding the Security of Information, whether personal or not, as one of its objectives. To achieve this, SMARTVEL establishes an Information Security system with the aim of ensuring the reduction of associated risks and cybersecurity, ensuring that information is accessible only to those users who have a legitimate need to perform their functions, that it is protected, available, and used for the purposes for which it was obtained. To achieve this, SMARTVEL defines the following strategic objectives:
● Minimize the risks of loss of confidentiality, integrity, and availability of information received, generated, processed, and stored by SMARTVEL.
● Support the areas of the company in securing the information assets that support business operations and information with personal data.
● Raise awareness among employees regarding information security in the execution of their functions.
● Maintain an Information Security and Cybersecurity program that supports the organization’s strategic objectives and new business projects.
● Compliance with legal requirements, commitments made to clients and suppliers, and any regulations, internal rules, or guidelines to which the company is subject.
● Continuously improve the Information Security system.
● Promote awareness and training in information security.
● Ensure the ability to respond to emergency situations, restoring the operation of critical services as quickly as possible.
The Information Security Policy concerns all users and must be applied to all information created, processed, or used by SMARTVEL, regardless of the medium, format, presentation, or location. All security measures adopted are aimed at protecting the information and the information systems that support it, including applications, operating system resources, telecommunications networks and media, and computer equipment, whether managed by SMARTVEL or by those companies or individuals expressly authorized for this purpose, such as those who have entered into a service provision or data processing agreement with SMARTVEL or legally authorized assignees. The Information Security and Cybersecurity Policy is focused on trying to ensure the following three main scenarios:
● Compliance with confidentiality, which involves ensuring that critical, sensitive, private, or personal information managed by the organization is not stolen or accessed by unauthorized individuals.
● Minimizing disruptions to availability, where the services provided by the organization become inaccessible or unusable.
● Ensuring the integrity of information systems, preventing data or system corruption within the organization that could impact the accuracy or integrity of information and processing, and also potentially affect service availability.
The Information Security Policy will be implemented through security regulations that address specific aspects and will be reviewed at least once a year and whenever there are significant changes within the organization, in order to ensure that it aligns with the organization’s strategy and needs. This policy applies to all SMARTVEL workplaces and is implemented within the framework of Information Security according to the ISO 27001:2013 standard.
Ed1
RE02/PC05
18/05/2022